Document № B · Terms
The agreement between you and Pupproper, Inc. when you buy something from us. Plain English where possible, legalese where required.
Effective date: 27 May 2026. Last updated: 10 June 2026.
These Terms of Service ("Terms") govern your access to and use of pupproper.com (the "Site") and your purchase of Pupproper products ("Products"). When you buy from us, you accept these Terms. If you do not accept them, do not purchase. If anything below is unclear, write to us at hello@pupproper.com.
The Site and Products are offered by Pupproper, Inc., a Delaware corporation with its principal place of business in Brooklyn, New York. References to "we," "our," and "us" mean Pupproper, Inc. References to "you" mean the natural person reading this and using the Site.
You must be 18 years of age or older to purchase from pupproper.com. By placing an order, you confirm that you are at least 18 and that the information you provide at checkout is accurate.
Pupproper sells two cosmetic dog grooming products plus a bundle of the two:
Both Products are cosmetic grooming aids under FDA 21 CFR 700. They are not drugs. They do not treat, cure, or prevent any disease. Claims about their action describe cosmetic cleansing, refreshing, and conditioning only. If your dog has a medical condition affecting the skin or coat, consult a veterinarian before use.
Product images, colors, and descriptions on the Site are accurate to the best of our ability, but slight variations in glass tint, label print, and fragrance batch are normal in artisan production.
The first production run is in formulation. The Site does not currently take orders or payment. Joining the founding list costs nothing and obligates you to nothing — it records your email so we can offer you early access, the founding price locked for the first run, and first allocation when the run is bottled. You can leave the list at any time via the unsubscribe link in any email.
When ordering opens, orders will be placed through Stripe. By submitting an order, you will make an offer to purchase the Products at the prices and quantities shown. We accept your offer when we charge your payment method and send you an order confirmation email. If we cannot fulfil your order (for example, the first run is fully allocated), we will refund your payment in full within 7 business days.
Prices are shown in U.S. dollars and exclude applicable sales tax and shipping charges, both of which will be added at checkout and shown clearly before payment. Payment is processed by Stripe; we do not see or store your full card number. See the Privacy Policy for details.
We ship to addresses in the United States and Canada. Orders from the first run ship when the batch is bottled — we promise no dates, and we will email you when your order is on its way. Once a run is in stock, orders are processed and shipped within 3–5 business days, and standard ground shipping typically takes 3–7 additional business days within the U.S.
Risk of loss and title for the Products pass to you when the package is handed to the carrier. We are not responsible for delays caused by the carrier, weather, or address errors you provided at checkout. If a package is lost in transit, write to us at hello@pupproper.com and we will work with the carrier to investigate.
We offer a 30-day return window from the date of delivery, in any condition — full, half-empty, lightly judged. No restocking fee. To start a return, write to hello@pupproper.com with your order number and we will send a prepaid label. Bundle returns are accepted per bottle, pro-rated at bundle pricing; gift recipients may return for store credit. The full policy lives on the Returns page; where these Terms and that page differ, the Returns page controls.
If the Product arrived damaged, defective, or different from what was ordered, write to us within 7 days of delivery and we will replace it at no cost or refund you in full. Send a photograph if possible — it helps us improve packaging.
Refunds are issued to the original payment method once the returned Product is in transit back to us (or, in the case of damaged Products, within 7 business days of resolution).
You agree not to:
All content on pupproper.com — including the wordmark, the Labradoodle character mark, the product names "Resurrection Dry Wash" and "Confession Stain Remedy" and "The Confessional," the label artwork, the photography, and the copy — is owned by Pupproper, Inc. or its licensors and is protected by U.S. and international copyright, trademark, and trade dress law.
You receive a limited, non-exclusive, non-transferable, revocable license to view this content for personal, non-commercial purposes only. All other rights are reserved.
If you submit a product review, comment, social tag, or other content about Pupproper (collectively, "Submissions"), you grant us a worldwide, royalty-free, perpetual, sublicensable license to use, reproduce, and display the Submission in our marketing, with attribution. You represent that the Submission is your original work and does not violate anyone else's rights.
You can revoke this license at any time by writing to us. We will remove the Submission from our active marketing within 30 days of the revocation.
Pupproper Products are intended for external use on adult dogs. Do not apply to puppies under 12 weeks of age without consulting your veterinarian. Do not apply to broken skin, hot spots, or open wounds. Avoid contact with eyes. Do not ingest. If your dog shows any signs of irritation, discontinue use and consult your veterinarian.
Pupproper Products are formulated to exclude essential oils that are toxic to dogs at topical concentration, including tea tree, eucalyptus, pennyroyal, wintergreen, pine, cinnamon bark, clove, and others. The fragrance compounds we use are IFRA Category 5A compliant for leave-on dilute topical applications.
Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions, the exclusions in this section apply only to the extent permitted.
Some jurisdictions do not allow these limitations; in those jurisdictions, our liability is limited to the smallest amount permitted by law.
You agree to indemnify and hold harmless Pupproper, Inc. and its officers, directors, employees, and agents from any claim, damage, or expense (including reasonable attorneys' fees) arising out of your breach of these Terms, your misuse of the Products, or your violation of any law or third-party right.
These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws principles. The U.N. Convention on Contracts for the International Sale of Goods does not apply.
Any dispute arising out of or related to these Terms or the Products will be resolved as follows:
We may update these Terms from time to time. Material changes will be announced by email (if you are a customer or subscriber) and by a notice on this page for 30 days. The "Last updated" date at the top always reflects the most recent revision. Your continued use of the Site after a material change constitutes acceptance of the revised Terms.
If any provision of these Terms is held unenforceable, the remainder will remain in full force. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Pupproper regarding the Site and Products.
Questions, complaints, or notices under these Terms:
PUPPROPER, INC.
ATTN: LEGAL
BROOKLYN, NY
hello@pupproper.com
