Care · The policy

Returns.

Thirty days. If a Pupproper bottle doesn’t earn its place on your shelf, send it back — full or half-empty — and we’ll refund the order. No questions, no restocking fee, no form that asks you to rank your disappointment.

We’d rather you use the thing first. A coat refresher proves itself between baths; a stain remedy proves itself after the accident. If after a fair trial either bottle hasn’t, the policy above applies in full.

How it works

Write to hello@pupproper.com with your order number and the word “return” somewhere in the subject line. We’ll send a prepaid label. Refunds land on the original payment method once the bottle is on its way back — we don’t wait for it to arrive.

The fine print, kept short

• Window — thirty days from delivery.
• Condition — any. Full, half-empty, lightly judged.
• Bundles — return one bottle or both; refunds are pro-rated at bundle pricing.
• Gifts — gift recipients can return for store credit without troubling the giver.

— The Pupproper studio · Brooklyn